You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to access or use the Services. The Services are not directed to, and we do not knowingly collect personal information from, anyone under 18 years old.
By accessing or using the Services, you represent and warrant that you meet this age requirement. If you are under 18 years old, you must not access, use, create an account for, or make purchases through the Services.
ShortsWave may offer subscriptions, virtual currency, paid episode unlocks, and other digital products or services through the Services (“Digital Products”). The price and applicable terms of a Digital Product will be displayed to you before you complete your purchase.
Payments may be processed by third-party payment providers or application platforms, including Apple App Store, Google Play, and other payment providers authorized by ShortsWave. Any applicable taxes may be charged by the relevant payment provider or application platform.
Except as required by applicable law, the applicable application platform’s terms, or our Refund Policy, purchases of Digital Products are final and non-refundable once they have been delivered, accessed, unlocked, or used. Nothing in these Terms limits any non-waivable rights you may have under applicable law.
Virtual currency and other virtual items have no cash value, are not transferable, and may not be exchanged for cash or any other item outside the Services.
If you purchase an automatically renewing subscription, your subscription will continue to renew at the applicable rate and billing interval unless you cancel it before the end of the current subscription period. Deleting the ShortsWave application, logging out, or deleting your ShortsWave account does not cancel an active subscription.
If you purchased through Apple App Store, Google Play, or another application platform, you must manage and cancel your subscription through the account settings of the relevant application platform.
If you purchased a subscription through the ShortsWave website, you may cancel it through the subscription-management option in your account, where available. If that option is unavailable or you cannot access your account, contact us at [email protected] before your next renewal date. Please provide the email address associated with your account and your order or transaction number. Cancellation will take effect at the end of the current paid subscription period.
If you cancel a subscription, you will retain access to the applicable subscription benefits until the end of the then-current paid subscription period. Your subscription will not renew after that date.
This Refund Policy explains when a refund may be available for purchases made through ShortsWave, including subscriptions, virtual currency, paid episode unlocks, and other digital products.
ShortsWave is operated by HALOFUN PTE. LTD. (“ShortsWave,” “we,” “us,” or “our”). This Refund Policy forms part of our Terms of Service. If there is any conflict between this Refund Policy and the Terms of Service with respect to refunds, this Refund Policy will prevail. Nothing in this Refund Policy limits any rights that cannot be excluded under applicable law.
Except as required by applicable law, the applicable application platform’s terms, or as expressly stated in this Refund Policy, purchases of Digital Products are final and non-refundable after the relevant product has been delivered, accessed, unlocked, or used.
Digital Products include subscriptions, virtual currency, paid episode unlocks, virtual items, and other digital content or services made available through ShortsWave.
Virtual currency, virtual items, promotional credits, advertising rewards, and trial benefits have no cash value, are not transferable, and cannot be exchanged for cash.
Subscriptions may renew automatically unless cancelled before the end of the current subscription period. Cancellation prevents future renewal charges only and does not ordinarily provide a refund for the current or previous subscription period.
Deleting the ShortsWave application, logging out, or deleting your ShortsWave account does not cancel an active subscription.
If you purchased through Apple App Store, Google Play, or another application platform, the relevant platform processes your payment and determines refunds in accordance with its own rules.
For Apple App Store purchases, please request a refund through Apple’s purchase history or Apple Support.
For Google Play purchases, please request a refund through Google Play Support and provide your Google Play order number.
If you purchased a subscription through the ShortsWave website, you may cancel it through the subscription-management option in your account, where available.
If the cancellation option is unavailable or you cannot access your account, contact us at [email protected] before your next renewal date. Please include the email address associated with your account and your order or transaction number.
Cancellation takes effect at the end of the current paid subscription period. You will retain access to subscription benefits until that period ends.
For purchases made directly through ShortsWave, a refund may be available only where all of the following conditions are met:
If any part of the purchased virtual currency has been used or consumed, the purchase is generally non-refundable, except where required by applicable law.
Paid episode unlocks and other one-time Digital Products are generally non-refundable once they have been unlocked, accessed, or used, except where required by applicable law.
You may request a review if:
Where appropriate, we may restore access, provide replacement Digital Products, issue unused virtual currency, or process a refund.
We do not ordinarily provide refunds for issues beyond our reasonable control, including device incompatibility, internet connection problems, mobile carrier issues, third-party service outages, or failure to cancel a subscription before renewal.
Virtual currency, subscription access, episode unlocks, or other benefits received from watching advertisements, participating in promotions, completing offers, or using free trials are not refundable and have no cash value.
If an advertising reward is not properly credited due to a technical issue, we may review the issue and, where appropriate, provide the relevant reward. We are not required to provide a cash refund for advertising-related issues unless required by applicable law.
For purchases made directly through ShortsWave, contact us at [email protected] or through in-app customer support.
Please provide:
For purchases made through Apple App Store, Google Play, or another application platform, please submit your request directly to that platform.
We may request additional information to verify your identity, account ownership, transaction details, and eligibility for a refund.
If a direct-purchase refund is approved, we will process it to the original payment method within 7–10 business days. The time required for funds to appear in your account may vary depending on your bank, payment provider, or card issuer.
We may deny a refund request if it involves fraud, abuse, unauthorized account use, violation of our Terms of Service, or failure to meet the conditions of this Refund Policy, except where applicable law requires otherwise.
We may update this Refund Policy from time to time. Any changes will apply prospectively from the effective date stated in the updated policy, unless applicable law requires otherwise.
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:
ShortsWave is not intended for, directed to, or available to individuals under 18 years old, or the age of legal majority in their jurisdiction if higher. We do not knowingly collect, use, or disclose personal information from individuals under 18 years old.
If we learn that we have collected personal information from an individual under 18 years old, we will take reasonable steps to delete that information as soon as practicable, unless we are required or permitted by law to retain it.
If you believe that a person under 18 years old has provided personal information to us, please contact us at [email protected].
Replace the existing California Notice age sentence with: